| In California, vehicles are not the only product you can | | | | research on the dealership before your actual |
| claim a refund or replacement for if it turns out to be a | | | | purchase. Even if it's reputable, do not settle for an |
| lemon. Next to automobiles, computers are probably | | | | exchange-only warranty in the case of computer |
| the most commonly used machine, and the law knows | | | | peripherals and consumables. Keep the option of |
| it. | | | | returning for a complete refund. |
| If you find that your computer crashes regularly, needs | | | | Further, do not rely on verbal quality assurances. If |
| a large amount of maintenance and has not | | | | they're valid, the warranty's fine print will reflect them, |
| performed as promised at the time of purchase, the | | | | so pay more attention to details. If you do decide to |
| California Computer Lemon Law works for you. | | | | buy, pay by credit card to protect yourself. That way, |
| Basically, a consumer is protected from any expense | | | | you can stop payment for a defective computer and |
| incurred while having a warranty-covered product | | | | can involve the credit card provider in any legal conflict |
| replaced or repaired to complete satisfaction. This | | | | over the purchase. Also, some credit cards will extend |
| includes lawyer's fees if a lawyer is retained. All | | | | your warranty above and beyond the norm. |
| expenses are borne by the manufacturer who stands | | | | If a lawsuit is called for, the way to initiate the process |
| in default of the warranty. | | | | is to contact the dealership's customer care or quality |
| To avoid having to exercise your rights under this law, | | | | control department and plead your case. If you have a |
| do not buy a computer or computer-related equipment | | | | case, the first offer may be arbitration. This is fine as |
| from obscure outlets. Authorized dealerships are well | | | | long as a lawyer is consulted over jurisdiction matters. |
| aware of their responsibility and are less likely to sell | | | | Make sure you have a complete purchase and |
| you a lemon. You need to do a little background | | | | payment record to fall back on. |