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Marketing For Law Firms via Attorney-Client Matching Services: An In-Depth Report

In this article we will look in depth at different from Lawyers.com's system since
a relatively new wrinkle in marketing for they have broken it out of their
law firms known as "attorney-client attorney-listing services completely with
matching services". First a little its own dedicated website. Their fees
background is in order. The legal generally run from $500 to $1000 per
services market segment is expected to month depending on your practice area and
reach $82.5 billion in 2008 according to geographic location. They do not have a
Euromonitor International a market guarantee. They do report that they do
intelligence firm. In recent history set targets for each geographic area as
consumers have been finding attorneys well as practice combination and then
through word-of mouth or through the will manage their marketing to get
yellow pages. Often the word-of mouth positive results for attorneys.Well, now
advice does not deliver people to the we have all the players in this
best possible solution for their particular niche of marketing for law
particular needs and the yellow pages is firms with a lot of information. I think
certainly not a great place to select a it would be imperative for me to mention
lawyer I am sure you would agree. one more item. Both Legal Match and
Additionally, according to the Pew CasePost have negative information on the
Internet & American Life over four Internet and it needs to be considered.
million consumers and small businesses If you go to Google and search just the
currently search for legal services via term LegalMatch and then do the same with
the Internet every month with these CasePost you will be able to find details
numbers expected to rise to over seven about the negative information. One
million by 2007. I think you can see location that covers the negative
this is a huge market getting larger. It information on LegalMatch with relevant
is imperative that attorneys understand links is at although that is disputed as
this marketplace if for no other reason not being sufficiently neutral in tone,
your potential clients and clients are which is one of Wikipedia's requirements.
moving to the Internet and yellow page If you want to see a string of negative
advertising is a dying marketing for law information on CasePost go to: . I am
firms vehicle. Understanding not sure one needs to be overly concerned
attorney-client matching services is one about this information since it is mostly
new way to tap into this Internet in the past and you need to consider
marketplace.What I will not be talking it.Conclusions and Recommendations on
about here is attorney-listing services. Attorney-Client MatchingLet me list my
Please don't get confused between current thoughts/conclusions in this
attorney-listing services and marketing for law firms niche of
attorney-client matching services. The attorney-client matching services and
two majors in the attorney-listing from there it is up to you to make your
services arena are or that are used by decision:1. This marketing for law firms
many in marketing for law firms. With vehicle clearly has some merit. This
attorney marketing one might want to get approach can deliver business to you that
a minimal listing on one or both of these you would not get otherwise and get it to
two major sites. Both do drive a large you now. Yes, you can do better and at
amount of traffic to their sites for sure least arguably cheaper for yourself
(in the millions of visitors per year). through the right Internet attorney
If you do get a listing then track your marketing strategies (see my website).
results carefully and see if being in the However, it is not going to happen
middle of a pack of listed attorneys tomorrow and attorney-client matching can
actually does produce clients for you. happen tomorrow. You can build your own
Please don't spend more on them than the systems while using these systems and
basic listing that will run about $150 or then decide if you want to continue their
so per month, at least until you can systems or not. They will always
document results with the basic listing. probably get some business you would not
Also, don't buy your website through have gotten otherwise even if you had
either of them, even if after testing you your own online systems.2. Unfortunately
find good results, for many reasons that you are only "renting" the methods used
can be found under the Internet marketing to get the business you are being sent
tab on my website. One last note here, and don't "own" the business methods
you probably don't want to test most of used. If you had the correct Internet
the lesser attorney-listing competitors marketing for law firms system up you
like lawinfo.com, or is my take, however would have a salable asset in those
if you do be sure to track your results. systems and be driving traffic
The rest of this article is about exclusively to you, which is better than
attorney-client matching this option almost certainly in the long
services.Attorney Marketing Via Five run for most if not all attorneys.
Attorney-Client Matching PlayersIn the Additionally, as a general principle it
attorney-client matching field there are is not good to be dependent on any one
five competitors for the attorney source of referrals as I am sure you
marketing dollar offering online know. That said I still think
attorney-client matching services. The attorney-client matching services are a
first and originator is and its newer good option before you have your own
competitor being as well as a third Internet marketing systems and/or other
competitor The two big players that marketing systems up. You may even want
offer almost everything in attorney to continue these services after you have
marketing, and FindLaw.com; have also your own systems up. Having your own
recently begun to offer a version of systems up makes you more secure and now
attorney-client matching services. you are at choice about staying with the
Lets begin with LegalMatch that was service or not.3. Who is this marketing
established in 1999 and is based in San for law firms vehicle for really?
Francisco. LegalMatch uses a double blind
matching system. By double blind they a. Someone who needs more business
mean the consumer does not see right now. These systems have a stream
identifying information about who the of business coming right now and they can
lawyers are and the lawyer does not see send it your way right now. Other
identifying information about who the attorney marketing systems will take some
consumers are although all the cards are time to make happen and yield results.
put on the table for both to see before b. Someone who is very, very clear they
any contact is made between them. don't want to be involved in the
Through an allocation model LegalMatch marketing process and are willing to pay
makes the decision about which lawyers someone else to do it for them even if it
get the consumer's information. costs them more and they are "renting".
Consumers can opt into "priority service" If that is you, then this is probably a
for a fee to talk with a LegalMatch staff good move for you. That said, you still
attorney about their case and work with are going to have to "close" the client
that attorney in selecting the attorney they send you via email or on the phone
for their case. LegalMatch does have so you are going to be involved in
partnerships with the Utah State Bar marketing at that level, just less
Association, ATLA and NACDL. Membership marketing. You are never going to get
fees for this marketing for law firms away from that aspect unless you are an
vehicle run from $2,500 to $25,000 per associate who does nothing but technical
year (they will finance the membership work in someone else's practice (not that
fee if desired) depending on practice there is anything wrong with that).
area and geographic location of the c. Someone who is doing some attorney
attorney. For example, a PI attorney in marketing that is not working for them or
Los Angeles would likely be charged more not working very effectively for them
than a family law attorney in Los since if you stop what is not working and
Angeles, while the family lawyer in do this type that is working you may be
Peoria is likely to pay less than the able to reduce your marketing costs while
family law attorney in Los Angeles. increasing your revenue stream.
Their guarantee consists of extending d. Finally, a partner level attorney
your membership at no fee until your who has a senior associate that has good
revenues have exceeded the fee you paid people skills that could work this
them. The details of the guarantee are marketing for law firms vehicle and close
available at There Legal Marketing the referred clients.
Ethics Issues with Attorney-Client 4. Who is this type of attorney
Matching?A relevant digression here, marketing not for?
since this model is not a lawyer referral
program, a pre-paid legal service plan, a a. Someone who won't attend to the
joint or cooperative advertising or a referrals from the matching service most
directory listing service it is not if not nearly every working day.
subject to ethics rules around much of b. Someone who does not have fair to
marketing for law firms it has been good "closing skills" or "bedside manner"
asserted. Recently the Professional (Note: you can get some coaching from
Ethics Committee of the Texas State Bar these firms to improve this aspect if
was looking into these practices and that needed and/or see my website for more
committee received a seven-page letter information on this skill set). You are
(May 26, 2006) from the FTC that was not the only attorney getting the
agreed to by a unanimous vote of the FTC referral from the match firm so you need
commission members that this attorney to "shine" well enough to get hired.
marketing practice is indeed ethical. There is still an element of competition
You can read the entire FTC letter at: involved with maybe 3 to 5 other
the states of North Carolina and South attorneys who got the same referral.
Carolina found the practice ethical. The c. Someone in a geographic area that
Rhode Island Supreme Court specifically does not generate a lot of referrals in
named in an ethics opinion that online your practice area. Like a rural area or
matching services are ethical. Finally, small town or maybe an estate planner in
the Utah State Bar (a mandatory bar) has a low-income area. So you see this
retained LegalMatch as their lawyer marketing for law firms vehicle is not
referral service clearly indicating their for everyone.
thinking about LegalMatch's ethical 5. The negative information on
nature it seems to me. Naturally you do LegalMatch and CasePost is somewhat
need to check with your state bar to be troubling to me even though much of it is
sure this is an ethical practice in your from the past and has been positively
state. Now back to the options in the addressed. The negative information of
marketplace.CasePost.com, based in the past on LegalMatch appears to have
Southern California, was established in not troubled the Utah Bar, the
2002 is a second player in this area of Association of Trial Lawyers of America
marketing for law firms. They operate in and the National Association of Criminal
a similar fashion as LegalMatch in Defense Lawyers. This is reassuring to
matching clients with lawyers; however, me.6. If you were reasonably sure this
the directory of attorneys is shown to type of vehicle is for you I would go
the consumer immediately. The consumer with LegalMatch first. I am presuming
can decide whether they want to remain you are willing to work their system
anonymous or give their contact diligently and have at least low average
information to the attorneys. The "closing" skills (they will work with you
consumer is limited to four attorney to get your closing ratio up if you need
responses. Thus the consumer determines some support in that area). Why
what attorneys will get their LegalMatch? They have over 1500 members
information. In May of 2006 CasePost has currently (a good sign I think), over 90
made a major expansion as a result of employees and have been in business
their partnership with that is powered by longer. I figure that gives them an edge
a successful nationally syndicated radio in knowledge, results and staying in
show on over 120 stations with attorney business over time. Additionally, their
Bill Handel. This show has been running "footprint" of bringing business to their
since 1985. They also have a strategic members is almost certainly larger since
relationship with that began in 2006 that they have more resources to drive
has increased their reach. Like business to their site than the others.
LegalMatch the membership fees for this If for some reason you are uncertain if
attorney marketing vehicle are from this type of marketing for law firms is
$2,500 to $25,000 per year (financing is for you then I would go with LegalFish
available if desired) depending on first. Why LegalFish? The LegalFish
practice area and location. Their option would allow you to get into this
guarantee to a member is based on a marketing for law firms arena now with
minimum amount of referrals over the less expense and less risk than
year.LegalFish is a third player in this LegalMatch or CasePost. Do realize the
arena. It entered the marketplace in LegalFish attorney marketing "footprint"
2003 and is based in Chicago. It is a is going to be much smaller than either
bit different than the other two in a few of the other two services so they won't
ways. Like the other players the be sending as large a volume of business
consumer can input their information and your way almost certainly. Do be sure
post their cases to the site as well give you have in your agreement with LegalFish
their identifying information or not. In that they will not charge you for the
a number of cases LegalFish will contact months they do not send you business. If
the posting consumer themselves by you had a good experience working the
telephone or email to delve deeper into referrals from LegalFish, diligently
the needs of the consumer so they are not worked the system almost daily, realized
totally automated. There is an a good return on your investment and you
allocation model used by LegalFish in wanted to do more then I would look into
referring the cases to their members. LegalMatch next. Either starting with
Another difference is LegalFish charges a LegalMatch or LegalFish, if you find that
monthly fee for this marketing for law you really liked this approach to
firms vehicle ranging from $180 to $750 marketing for law firms there is nothing
to members that are non-contingency based wrong with belonging to two or even three
practices. For contingency based of the services.7. If you decide to
practices the fee ranges from $1600 to become a member with LegalMatch, Case
$5000+ monthly only if the client retains Post and/or LegalFish do remember your
the attorney. If LegalFish does not financial arrangement and term of
deliver a referral to a member that membership are somewhat to greatly
retains that attorney they don't charge a negotiable. Do negotiate a win/win
fee to that attorney for the month (a agreement for yourself. Naturally, if
form of a guarantee). Creating something you can get references of current members
of a "shared risk" system. Naturally, to contact from them in your practice
with this type of shared risk system, area and in a similar type market to
long-term success for both parties is yours so much the better before you sign
based on LegalFish's ability to generate your agreement.8. I probably would not
new client opportunities and create go with at this point. Why? First, no
demand for legal services, and their guarantee. Next does not appear to me to
member attorneys' ability to convert be promoting that part of the site
those referrals to paying clients. Both enough. Additionally, I am not sure it is
parties have to "pull their weight". worth the cost of the bio and the fee
Finally, LegalFish reports they are that together will run at least $2,400
particularly committed to serving the for the year. I suspect this money could
solo and small firm market with ten be better put to use with one of the "big
employees or less.The next player in this three". Lastly, given the consumer has a
marketing for law firms arena is list of attorneys that could be large
(mentioned earlier in this article about (search on the site for your zip code and
their directory listing or practice areas and see how large it is
attorney-listing service) with their new for your area) you are going to be in a
Attorney Match Service. If you go to crowd I fear. Thus it looks like not
their homepage what stands out on that much business and it seems no way to
homepage is their "Find A Lawyer Quick impact the consumers' thinking in your
Search". This is their free to the direction at the point where they are
consumer attorney-listing service (this selecting who to contact. An exception
is why you might want to test a listing to this thinking is if you already have a
with them and track results). To get to bio listing with them (and it is
the Attorney Match Service you have to delivering business to you) this add on
know to click on "Contact Lawyers" service might be a useful attorney
navigation tab or notice it up there at marketing move given you are only
the very top of the home page. Clicking spending $495 more per year. That said
on that takes you to a page where you keep good records and see if it produces
input your zip code and the practice area you any business. If not you would stop
you are seeking, however, it also tells the service of course.9. With respect to
you how many lawyers there are listed I probably would not go with them at this
that "are interested in receiving your point. Why? No guarantee. I do see it
request". You are required to fill in as an advantage that it is a stand-alone
the identifying information with other away from the site. For that reason
case information. Once you do that you alone I would favor it over Lawyers.com,
see the attorneys listed and pick the however, I don't see or as being in the
ones you want to send your request to and same class as the "big three" at this
wait for their replies. The fee for the point in time.Henry Harlow has
attorney member is $495 per year, individually coached well over 500
however, you must have a biographical attorneys on how to increase their
level listing on to be on the Attorney revenues while they reduce their work
Match Service and that is $150 and up per hours. Henry has over 40 years of
month depending on the size of your firm. marketing experience, business and
There is no guarantee for this psychology degrees as well as being a
service.The final player in this Certified Guerrilla Marketing Coach.
marketing for law firms arena is Henry has "been there and done that"
Thompson's (mentioned earlier as an having built a multi-site professional
attorney-listing service) with their new service firm and successfully sold that
attorney-matching website The FindLaw firm. Henry's website is a content rich
system is similar to the system with site where you can get now free and
three steps of #1 Select your legal need; objective information on mastering all
#2 Tell us about your case; and #3 Choose aspects of law firm marketing.
the attorney that's right for you. It is




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